SHIPPING & DELIVERY

When it ships. When it arrives. What it costs.

Most Sutracraft pieces ship from our Jaipur workshop within 5 to 7 working days of order. Made-to-order pieces take longer — typically 14 working days from order to dispatch. From there, transit times depend on where you live. Below are the rates and timelines for each destination. Tracking is included on every order. If you need a piece by a specific date, write to us before ordering and we'll tell you honestly whether it's possible.

Shipping rates

Destination Service Cost Transit time after dispatch
Destination United Kingdom Service Royal Mail Tracked 48 Cost Free over £75 / £4.99 below Transit time after dispatch 3 to 5 working days
Destination UAE Service DHL Express Cost Free over AED 350 / AED 40 below Transit time after dispatch 4 to 7 working days
Destination India Service Bluedart Surface Cost Free over ₹3,000 / ₹150 below Transit time after dispatch 3 to 5 working days
Destination European Union Service DHL Express Cost From €15 Transit time after dispatch 5 to 8 working days
Destination United States Service DHL Express Cost From $25 Transit time after dispatch 7 to 12 working days
Destination Rest of World Service DHL Express Cost Calculated at checkout Transit time after dispatch 10 to 18 working days

Total time from order to delivery

UK: 8 to 12 working days for in-stock pieces, 21 to 26 days for made-to-order. UAE: 9 to 14 working days for in-stock pieces, 22 to 28 days for made-to-order. EU: 10 to 15 working days for in-stock, 23 to 29 for made-to-order.

Customs and import duties

If you're ordering to the UK, EU, US, or anywhere outside India, your order may attract import duties or VAT on arrival, depending on your country's rules and the order value. These are not included in our prices and are paid directly to the courier or customs authority on delivery.

  • UK orders under £135: No customs duty (Sutracraft handles UK VAT for you under the low-value import scheme).
  • UK orders over £135: Import VAT (20%) applies. Some courier-handling fees may apply.
  • UAE orders under AED 1,000: Generally no customs duty.
  • UAE orders over AED 1,000: 5% customs duty + 5% VAT may apply.
  • EU orders: Local VAT applies on every order regardless of value (post-Brexit ICS2 rules). Rates vary by country.
  • US orders: Generally no customs duty under $800 per shipment.

If you're unsure what your country charges, write to us before ordering.

If a package is delayed or lost

Tracking is included on every order. You'll receive the tracking link by email when the package leaves Jaipur.

If your tracking shows no movement for more than 7 working days after dispatch, write to us. We'll contact the courier and give you a status update within one working day.

If a package is confirmed lost in transit, we'll either reprint and resend (for in-stock pieces) or refund in full. The choice is yours.