QUESTIONS

Things people ask.

If you don't find your question below, write to us at hello@sutracraft.com. We reply within one business day.

About the products

What is block printing?

A craft where wooden blocks are carved with a design, dipped in dye, and pressed by hand against cotton. Every Sutracraft piece is hand-printed this way in Sanganer or Bagru, Rajasthan. See Our Craft for the full process.

Are your products handmade or machine-made?

Every piece is hand-printed. We don't use screen-printing machines or rotary printers.

What does "made to order" mean?

Some pieces (typically larger items like duvet covers, full quilts, and limited-edition motifs) are not held in stock. When you order them, we begin printing within 48 hours and dispatch within 14 working days. Made-to-order pieces are clearly marked on the product page.

What's the variation I see in my piece?

Slight variation in print density, colour depth, or block alignment is normal in hand-printed cotton. Each impression is made by hand, and small irregularities are part of the craft. They are not defects.

About sizes and fit

How do UK sizes compare to US/EU/Indian sizes?

Our bedding follows UK/EU sizing. See the Size Guide for exact dimensions and a cross-market comparison.

Are inserts included with cushion covers?

No — covers only. The dimensions on the product page are the cover dimensions; choose an insert that matches.

About shipping and gifting

How long does shipping take?

5 to 7 working days from Jaipur to dispatch (in-stock pieces), then 3 to 5 days to UK / 4 to 7 days to UAE / 7 to 12 days to USA. Made-to-order pieces add another 14 days for production. See Shipping & Delivery for full details.

Will I be charged customs duties?

Possibly, depending on your country and order value. UK orders under £135 — no customs duty. UK orders over £135 — VAT applies. See Shipping & Delivery for the full breakdown by country.

What if my package is delayed or lost?

Tracking is included on every order. If tracking shows no movement for 7+ working days after dispatch, write to us. We'll investigate and either reprint, resend, or refund.

I am buying this as a gift. Will the price be shown in the box?

No. All our orders ship with a packing slip that does not display pricing. We can also include a handwritten note upon request — let us know in the order notes at checkout.

About care and washing

Will the colour bleed in the first wash?

Yes, slightly — especially indigo and madder. Always wash a new piece separately the first time, in cold water with half a cup of white vinegar. After that, the dye is stable.

Will it shrink?

Cotton always shrinks slightly on first wash (we pre-wash at the workshop to reduce this). Expect 1-3% shrinkage maximum.

About returns

What's your returns policy?

14 days from receipt. UK returns are free; international returns are paid by the buyer. See Returns & Exchanges.

Can I return a made-to-order piece?

Only if it's damaged or faulty. Made-to-order pieces are printed specifically for you, so we don't accept change-of-mind returns on them.

About the brand

Are your karigars paid fairly?

Above the Rajasthan market rate for skilled block-print work, with experienced printers earning more than newer ones.

Do you do wholesale or trade?

Yes — small-scale wholesale to UK and UAE retailers and interior designers. Email trade@sutracraft.com with details about your business.