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QUESTIONS
If you don't find your question below, write to us at hello@sutracraft.com. We reply within one business day.
A craft where wooden blocks are carved with a design, dipped in dye, and pressed by hand against cotton. Every Sutracraft piece is hand-printed this way in Sanganer or Bagru, Rajasthan. See Our Craft for the full process.
Every piece is hand-printed. We don't use screen-printing machines or rotary printers.
Some pieces (typically larger items like duvet covers, full quilts, and limited-edition motifs) are not held in stock. When you order them, we begin printing within 48 hours and dispatch within 14 working days. Made-to-order pieces are clearly marked on the product page.
Slight variation in print density, colour depth, or block alignment is normal in hand-printed cotton. Each impression is made by hand, and small irregularities are part of the craft. They are not defects.
Our bedding follows UK/EU sizing. See the Size Guide for exact dimensions and a cross-market comparison.
No — covers only. The dimensions on the product page are the cover dimensions; choose an insert that matches.
5 to 7 working days from Jaipur to dispatch (in-stock pieces), then 3 to 5 days to UK / 4 to 7 days to UAE / 7 to 12 days to USA. Made-to-order pieces add another 14 days for production. See Shipping & Delivery for full details.
Possibly, depending on your country and order value. UK orders under £135 — no customs duty. UK orders over £135 — VAT applies. See Shipping & Delivery for the full breakdown by country.
Tracking is included on every order. If tracking shows no movement for 7+ working days after dispatch, write to us. We'll investigate and either reprint, resend, or refund.
No. All our orders ship with a packing slip that does not display pricing. We can also include a handwritten note upon request — let us know in the order notes at checkout.
Yes, slightly — especially indigo and madder. Always wash a new piece separately the first time, in cold water with half a cup of white vinegar. After that, the dye is stable.
Cotton always shrinks slightly on first wash (we pre-wash at the workshop to reduce this). Expect 1-3% shrinkage maximum.
14 days from receipt. UK returns are free; international returns are paid by the buyer. See Returns & Exchanges.
Only if it's damaged or faulty. Made-to-order pieces are printed specifically for you, so we don't accept change-of-mind returns on them.
Above the Rajasthan market rate for skilled block-print work, with experienced printers earning more than newer ones.
Yes — small-scale wholesale to UK and UAE retailers and interior designers. Email trade@sutracraft.com with details about your business.