QUESTIONS

Things people ask.

If you don't find your question below, write to us at hello@sutracraft.com. We reply within one business day.

Product

Why does each piece look slightly different?

Every piece is hand-printed by a karigar using carved wooden blocks. Small irregularities, faint colour shifts, a barely perceptible double press — these are not flaws. They are the visible evidence of a hand at work.

Will this bedsheet shrink in the wash?

A small amount, yes. We pre-shrink the cotton at the workshop, but expect another 2–3% on the first home wash. Our sizes are cut with this in mind.

Shipping

Do you ship to the UK and UAE?

Yes. Free UK shipping over £75. UAE delivery in 5–7 working days, with all duties pre-paid at checkout.

How long does dispatch take?

In-stock items ship within 2 working days from Jaipur. Made-to-order pieces ship in 14 working days.

Care

Will the dye bleed in the first wash?

A little colour will release on the first wash — this is normal for naturally dyed cotton. Wash cold, separately, with half a cup of white vinegar to set the dye. Soak 30 minutes before the cycle.

Can I tumble dry?

Yes, on low. Line drying in shade keeps the colour longer.

Returns

What is your returns policy?

You have 14 days from receipt to return any unused item. We refund within 14 days of receiving the goods back. Made-to-order pieces are not returnable, which is stated clearly at checkout.

Made to Order

How does made-to-order work?

We print these pieces only after you order them — fresh from the block. Allow 14 working days for printing, drying, and finishing before dispatch.

Sustainability

Are your dyes safe?

We use AZO-free dyes — natural where possible (indigo, madder, pomegranate) and certified low-impact otherwise. AZO-free certification is in progress.

About Us

Where are you based?

Our workshop is in Sanganer, on the edge of Jaipur. Our office is in Mumbai. Every piece on this site begins in Sanganer or Bagru.